Return and Refund Policy

At Urban Bambaki, we are dedicated to providing you with top-notch value for money and a premium experience. To ensure your satisfaction, we offer a 7-day return or replacement policy. Please review the details below:

Return and Replacement Policy

At Urban Bambaki, we are dedicated to providing you with top-notch value for money and a premium experience. To ensure your satisfaction, we offer a 7-day return or replacement policy. Please review the details below:

  • Eligibility Period: You have 5-7 days from the date of delivery to initiate a return or request a replacement.
  • Condition of Return: Products must be returned in their original condition, unworn, unwashed, and with all tags intact. Any product with a tampered or removed tag will not be eligible for a complete refund or replacement.
  • Return Process:
  • Contact our customer service team within the 5-7-day period to initiate the return or replacement process.
  • Provide your order number and the reason for the return or replacement.
  • Our team will provide you with instructions on how to return the product.

 Refunds

  • Refund Eligibility: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • Refund Process: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
  • Partial Refunds: If the returned item is not in its original condition, has been worn or washed, or the tag has been tampered with, only a partial refund may be granted at our discretion.

Replacements

  • Replacement Eligibility: If you need to replace a product due to damage or defect, please contact us within the 7-day period. We will arrange for a replacement to be sent to you promptly.
  • Non-Eligibility: Products with tampered or removed tags will not be eligible for replacement.
Customer Commitment
  • We are strictly committed to providing top-notch value for money while ensuring a premium experience for our customers. If you have any questions or concerns regarding our refund and return policy, please do not hesitate to contact our customer service team for assistance.

Thank you for choosing Urban Bambaki. We appreciate your trust in our brand and look forward to serving you with exceptional products and service.